Personal Learning & Development
Service Related Pension Scheme
Health Care Cash Plan

Regional Admin Support Officer - North West

Salary: £12,673
Location: Manchester Office
Contract Type: Permanent
Hours: Part Time

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are seeking a proactive and highly organised Regional Admin Support Officer to support our Community Fundraising team across the North West region. 

This is an exciting opportunity to play a key role in supporting regional fundraising activities, campaigns and events, ensuring administrative processes are delivered effectively and helping the team maximise fundraising income to support Islamic Relief's humanitarian work worldwide. 

Based in our Manchester office, this role offers the opportunity to make a tangible difference by providing essential administrative support, coordinating volunteers and supporting fundraising initiatives during key campaign periods, including Ramadan. 

 

JOB PURPOSE:  

 

As the Regional Admin Support Officer, you will provide vital administrative and operational support to the Regional Community Fundraising team, helping to ensure fundraising activities, events and campaigns are delivered efficiently and effectively. 

 

You will be responsible for: 

  • Processing donations accurately using internal fundraising systems and ensuring all funds are banked in accordance with organisational procedures 

  • Supporting the day-to-day administration of the regional fundraising team, ensuring tasks are completed accurately and within agreed timescales 

  • Responding to enquiries received via phone, email and social media channels 

  • Producing and dispatching supporter receipts, certificates and other correspondence 

  • Following up fundraising pledges and ensuring income is accurately tracked and recorded 

  • Providing general office administration support, including maintaining filing systems, preparing documentation and taking meeting minutes 

  • Supporting the planning and delivery of regional fundraising events, campaigns and community activities 

  • Preparing, coordinating and managing fundraising materials, merchandise and event resources 

  • Assisting with the transportation, distribution and return of fundraising equipment and promotional materials 

  • Coordinating volunteers and supporting volunteer activities during fundraising campaigns and events 

  • Assisting with the recruitment, induction and training of new volunteers 

  • Maintaining regular communication with volunteers and ensuring they are effectively utilised across fundraising activities 

  • Supporting campaign delivery by contacting local organisations, community groups and partners when required 

  • Maintaining regional social media channels and supporting the promotion of fundraising campaigns and activities 

  • Working closely with the Regional Community Fundraising Manager and Community Fundraising Officers to help achieve regional plans, targets and objectives 

  • Ensuring all administrative activity complies with charity regulations, data protection requirements and organisational policies 

 

PERSON SPECIFICATION 

You will be an organised and enthusiastic individual who enjoys working in a fast-paced environment and supporting a variety of projects and activities. With strong administrative skills and excellent attention to detail, you will be confident managing competing priorities while delivering a high standard of support to colleagues, volunteers and supporters. 

 

You will ideally have: 

 

  • Experience working in an administrative or operational support role 

  • Experience maintaining electronic and paper-based administrative, financial and information systems 

  • Experience working under pressure and managing multiple priorities in a busy environment 

  • Strong organisational and administrative skills 

  • Excellent attention to detail and accuracy when handling financial and supporter data 

  • Good communication and interpersonal skills 

  • Strong numeracy skills and the ability to accurately record and process financial information 

  • Experience using Microsoft Office applications, particularly Word, Excel and PowerPoint 

  • Familiarity with social media platforms such as Facebook, Instagram and X (Twitter) 

  • Knowledge and understanding of the local community and region 

  • The ability to work independently and use initiative while also contributing positively as part of a team 

  • The ability to prioritise tasks, meet deadlines and work effectively under pressure 

  • Strong motivation and empathy towards the aims and objectives of Islamic Relief 

  • A positive, flexible and collaborative approach to work 

  • The confidence to represent Islamic Relief professionally in a variety of community settings 

  • Understanding of GDPR, Charity Law and fundraising regulations 

  • A full UK driving licence 

  • Willingness to travel and work flexibly, including evenings and weekends during peak campaign periods 

 

For more information, please click on the Documents tab above to view the full Job Description. 

The Company

Islamic Relief is a faith-inspired humanitarian aid and development agency working to save and transform the lives of some of the world’s most vulnerable people. We work in over 45 countries, assist people of all faiths and none according to need and do not discriminate in any way. Our proximity means we can often respond swiftly to emergencies and work in areas that other organisations cannot access.

We are the only UK-based Muslim faith-inspired charity to have been certified against the Core Humanitarian Standard on Quality and Accountability (CHS), which is designed to ensure that charities best meet the needs of the communities they serve.

Islamic Relief is a member of the Disasters Emergency Committee (DEC), we have Consultative Status with the UN Economic and Social Council, and we are a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.

What We Offer

Islamic Relief Worldwide recognises our staff as our biggest asset, and so we offer a range of benefits designed to support their professional development, mental and physical health, and work/life balance.

For more information click here.

Personal learning and development opportunities

Annual leave and additional leave

Service related pension scheme

Maternity, paternity, adoption and shared parental leave and pay

Healthcare
cash plan

Employee assistance support

Occupational advanced sick pay

Mental Health First Aiders

Charity volunteering

Cycle to Work scheme

On-site car parking

Field
visits

Our Values

Sincerity

We are driven and motivated by sincerity to God and our duty to humanity.

Excellence

A commitment to excellence is a hallmark of our operations, programmes and conduct towards the vulnerable people we serve.

Compassion

Every life is precious, so we join other humanitarian actors in easing the suffering caused by disasters, poverty and injustice.

Social Justice

We empower poor and vulnerable people to have their rights fulfilled and to achieve their God-given potential.

Custodianship

We value and protect the Earth and its resources, including its people, and we aim to honour the trust people place in us to be transparent and accountable.

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