Personal learning and development opportunities
Annual leave and additional leave
Service related pension scheme
Maternity, paternity, adoption and shared parental leave and pay
Supporter Relations Assistant (x5)
Salary:
23093 + 4000 London Weighting
Location:
London
Contract Type:
Fixed Term
Hours:
Full Time
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian and development organisation working to save and transform the lives of some of the world's most vulnerable people. Established in 1984 and operating in over 45 countries, we respond to emergencies, tackle poverty, empower communities, and advocate for lasting change.
We are seeking five separate Supporter Relations Assistants to join Islamic Relief UK (IRUK) based in Waterloo, London. This is an excellent opportunity for a highly organised, customer-focused individual who is passionate about delivering outstanding supporter care and ensuring every interaction with Islamic Relief reflects our values and commitment to service.
Islamic Relief UK plays a vital role in securing funding, raising awareness, strengthening advocacy, and supporting programme delivery across the Islamic Relief family. Through meaningful engagement with supporters, donors, volunteers, and communities, IRUK helps drive the impact of humanitarian and development programmes around the world.
About the Role
The Supporter Relations Assistant is a key member of the Supporter Relations Unit, acting as one of the first points of contact for supporters and members of the public. You will provide excellent customer service through a variety of channels, including telephone, email, post, and digital enquiry platforms, ensuring that every supporter receives a professional, timely, and positive experience.
You will be responsible for processing donations, maintaining accurate supporter records, managing fundraising data, and ensuring compliance with data protection and GDPR requirements. Working with the Raiser's Edge database and other fundraising systems, you will help ensure supporter information is accurate, secure, and up to date.
The role also provides valuable support during major fundraising campaigns and emergency appeals, including Ramadan, Qurbani, orphan sponsorship campaigns, and humanitarian emergencies. You will contribute to the efficient operation of the Supporter Relations Unit through strong administration, donor stewardship, data management, and supporter engagement activities.
The successful candidate will have:
- Experience in a customer service, supporter care, administration, or data-processing role.
- Experience working with databases and maintaining accurate records.
- Excellent customer service skills and a genuine passion for supporter care.
- Strong administrative and organisational skills with exceptional attention to detail.
- Fast and accurate data entry capabilities.
- Good numeracy skills and the ability to handle financial information accurately.
- Excellent written and verbal communication skills.
- Experience handling sensitive information confidentially and professionally.
- Good IT skills, including Microsoft Office applications such as Word and Excel.
- The ability to prioritise workloads, multitask effectively, and work to deadlines.
- Knowledge of GDPR and data protection principles.
- The ability to work independently as well as collaboratively within a team.
- A strong empathy with the aims, values, and mission of Islamic Relief Worldwide.
Desirable
- Experience working within a charity, fundraising, or supporter relations environment.
- Experience using Raiser's Edge or a similar CRM/database system.
- Experience supporting, supervising, or working alongside volunteers.
- Understanding of fundraising operations and donor stewardship activities.
Why Join Islamic Relief?
This role offers the opportunity to play a vital part in supporting the donors and supporters who make Islamic Relief's work possible. Your contribution will directly support fundraising efforts, strengthen supporter relationships, and help ensure vulnerable communities around the world continue to receive life-changing assistance.
If you are an organised, service-focused professional who enjoys helping people, maintaining high standards of accuracy, and delivering exceptional supporter experiences, we would love to hear from you.
For more information, please refer to the full Job Description through the documents tab.
If you are talented, reliable, service-minded, resilient, and highly motivated, with a strong commitment to Islamic Relief's mission and values of Sincerity, Excellence, Compassion, Social Justice, and Custodianship, please submit your application via our online recruitment portal.
The Company
Islamic Relief is a faith-inspired humanitarian aid and development agency working to save and transform the lives of some of the world’s most vulnerable people. We work in over 45 countries, assist people of all faiths and none according to need and do not discriminate in any way. Our proximity means we can often respond swiftly to emergencies and work in areas that other organisations cannot access.
We are the only UK-based Muslim faith-inspired charity to have been certified against the Core Humanitarian Standard on Quality and Accountability (CHS), which is designed to ensure that charities best meet the needs of the communities they serve.
Islamic Relief is a member of the Disasters Emergency Committee (DEC), we have Consultative Status with the UN Economic and Social Council, and we are a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.
What We Offer
Islamic Relief Worldwide recognises our staff as our biggest asset, and so we offer a range of benefits designed to support their professional development, mental and physical health, and work/life balance.
For more information click here.
Healthcare
cash plan
Employee assistance support
Occupational advanced sick pay
Mental Health First Aiders
Charity volunteering
Cycle to Work scheme
On-site car parking
Field
visits
Our Values
Sincerity
Excellence
Compassion
Social Justice
Custodianship
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